Contattaci
This section provides contacts and some operational guidelines for information requests, order-related communications, and after-sales support. Please use the contact details provided when necessary.
Ⅰ. Contact Information
You can contact us through the following channels, referring to the indicated hours:
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Address: Via Sambucia 31, 90126 Palermo, Italy
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Phone: +39 091 668 3358
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Email: info@anticaebanisteria.com
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Hours: 9:00 AM to 6:00 PM (Central European Time, CET)
To facilitate the verification of requests, it is advisable to include the order number or a brief description of the case.
Ⅱ. Refund Timelines
For refund requests, the following guidelines generally apply:
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after verifying eligibility, the request is entered into the processing flow, normally within 1–3 business days;
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the actual credit may take 10–15 business days, depending on banking processes or payment circuits.
Should the amount not be visible within a reasonable period, you can contact customer support providing the order references.
Ⅲ. Communications and Feedback
The communications received are used for managing requests and providing informational support.
Any observations contribute to process monitoring and the updating of available information, in compliance with applicable policies.